Benjamin James Properties does not offer refunds on any transactions made online. Residents should take care to make correct entries in the payment portal, making sure to double-check your entry before submitting the online payment.
Reservation Fees are accepted , in some cases, and are applied to the security deposit when the approved applicant signs the lease. If the applicant is not approved the Reservation Fee is refunded. The Reservation Fee is non-refundable if the applicant is approved and chooses not to rent the property.
Any over payment towards a rental balance will be applied towards any current or outstanding balance and/or the following month’s rent as a credit, if applicable.
Please call our office with questions regarding this information. Our office number is 336-625-1200.